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Visiting us on a sailing day

Our crew members cannot wait to welcome you back onboard this year as it has been a while since our last sailing due to Covid – 19. All sailings will take place under the industry ‘Good to Go’ marque for COVID compliance, which is being worked to by Shieldhall volunteers during our closed season.

This page will give you all of the information you need for your cruise and we ask you to please read all of the information on this page to get you ready for you to experience the golden age of steam!

Included in this page is the following

  • Pre-Sailing Safety Video – We encourage all passengers to watch is video before their sailing.
  • Frequently Asked Questions
  • Information for your specific cruise – This includes berthing and car parking arrangements.

If you have any questions at all, please email tickets@ss-shieldhall.co.uk

Pre Sailing Safety Video

Frequently Asked Questions

Information for your specific cruise

Please find and click on the date of your sailing to see the important berthing/car parking information for your cruise.

  • Saturday 26th June – Joining instruction information sent to all passengers

     Sailing Berth

     Public Car Park

    Have the joining instructions been sent?

     Berth 110

    Click here to view our interactive map.

     No

    Joining Instructions below:

    Dear Shieldhall Ticket Holder

    We are looking forward to welcoming you aboard SS Shieldhall on Saturday 26 June for our ‘Head to the Solent Cruise’ excursion, taking place between 2.30pm – 6pm.

    Please find below important information relating to your sailing:

    ARRIVAL:

    Please visit the following webpage which gives you key background information to arriving at Southampton Docks and car parking arrangements. This page also includes a pre-sailing safety video which we request you watch, and answers many frequently asked questions:

    https://ss-shieldhall.co.uk/contact-us/find-us/sailing-with-us-this-year/

    In summary, Shieldhall will depart from Berth 110 in Southampton’s Western Docks. Please enter the Docks via either Dock Gate 10 or Dock Gate 20. Boarding for the cruise may take place one hour before departure, ie. from 1.30pm. We request passengers be on board no later than 2.15pm, as the ship will look to leave promptly at its stated departure time.  Please allow yourself plenty of time to reach Southampton, which will be busier than usual with cruise ships departing from the Terminals.

    Free courtesy parking will be available in a parking area approx. 5 mins walk from Shieldhall. Look out for Shieldhall parking signs when you enter the Dock Gates and Shieldhall volunteers when you approach the car park. Nearest postcode for satnav is: SO15 0HH

    Limited blue badge parking will be available next to the ship – if you require this facility, please inform our Ticket Manager at tickets@ss-shieldhall.co.uk. It is also possible to drop off passengers who have difficulty in walking close to the ship, but cars must be returned to the Car Park afterwards if you do not possess a blue badge.

    Coming into the docks from Dock Gate 10

    From Dock Gate 10, take the roundabout second exit and head in a westerly direction (West Bay Road). At the second roundabout (and level crossing) continue (now Western Avenue) past the dock, turning right when marked into the Shieldhall car park.

    Coming into the docks from Dock Gate 20

    From Dock Gate 20, take the roundabout first exit and head eastwards. Follow the road (Western Avenue) turning left at DP World entrance and on to the next roundabout. Take the first exit (signed for Dock Gate 10) and then turn left when marked into the Shieldhall car park.

    There is no public transport provision to Berth 110. Those using train or bus connections are recommended to use local taxi services to enter the port.

    CHECK-IN AND SHIELDHALL COVID COMPLIANCE:

    Please bring your ticket for check-in by the Purser at the Shieldhall Welcome Terminal (you will have received this immediately following your booking). Tickets may be printed out or shown on a mobile device. All ticket holders are required to register with NHS Track and Trace or leave their contact details at the Welcome Terminal.

    · Timed tickets will be handed out to passengers to allow visits to the Shieldhall Engine Room and Boiler Room under steam (visits will be limited to 6 persons at any one time)

    · Visitors to the Bridge will be limited to 6 persons at any one time

    · A one-way system will apply in the Saloon / Bar Area where a limited take-away food and drinks service will be offered.

    · Please use the multiple hand sanitising stations found across the ship

    · Face masks must be worn in enclosed spaces on Shieldhall (ie. when visiting the Saloon / Bar / Engine & Boiler Rooms / Gift Shop / Gents and Ladies Heads) unless exempted

    · Once on board, please observe social distancing measures introduced for your safety – please don’t funnel together. There will be plenty of seating available on the Shieldhall open and awning decks.

    Shieldhall has been awarded the VisitBritain ‘Good to Go’ Marque, demonstrating that our volunteer crew are adhering to the respective Government and public health guidance; have carried out a COVID-19 risk assessment and have required processes in place.

    YOUR CRUISE:

    Once on board a limited range of tea, coffee, soft drinks, and hot / cold food may be purchased. This will include bacon baps and quiche, plus cakes and confectionery. Unfortunately on this sailing we will not be serving alcohol, due to COVID restrictions, but we hope that sailings later in the season will see this service re-introduced. You are welcome to bring picnics though our licence means no alcohol may be brought on board. The Shieldhall Gift Shop will be open. The Engine Room, Boiler Room and Bridge will all be open for inspection once underway, but please observe the COVID compliance restrictions noted above. Children are welcome on board and will enjoy visiting parts of the ship and completing a ‘Shieldhall Passport’ complete with I-Spy and Sticker Trail.

    During your cruise we will pass close to the departing cruise ship MSC Virtuosa. Expect much tooting of whistles and sounding of sirens as the ships acknowledge one another in time-honoured fashion!

    Our return to port time is indicative only and whilst unlikely to vary much from the time shown, circumstances may mean we have to return slightly earlier or later at the request of the Harbour Master.

    Limited tickets remain available for this sailing and also Shieldhall’s sailing on Sunday 27 June which is a Father’s Day Sailing (one week on!) with the Shieldhall Stompers Jazz Band between 2.30pm – 7pm. The Father’s Day trip will see the inaugural 2021 departure with passengers of P&O’s flagship Britannia. Bookings may be made online at www.ss-shieldhall.co.uk/bookings

    If for any reason you need to contact Shieldhall on the day of the cruise, please contact 07769 114271. Please note this phone will be manned from 12.30pm only and should only be used for emergency calls relating to that day’s cruise.

    Shieldhall’s terms and conditions of booking and carriage may be viewed here: https://ss-shieldhall.co.uk/wp-content/uploads/2020/09/Terms-and-Conditions-of-Carraige-2020-5-Sept-2020-Update-Master-002.pdf

  • Sunday 27th June – Joining instruction information sent to all passengers

    Sailing Berth

     Public Car Park

    Have the joining instructions been sent?

     Berth 110

    Click here to view our interactive map.

     No

    Joining Instructions below:

    Dear Shieldhall Ticket Holder,

    We are looking forward to welcoming you aboard SS Shieldhall on Sunday 27 June for our ‘Father’s Day Cruise with the Shieldhall Stompers Jazz Band and see Britannia depart’ excursion, taking place between 2.30pm – 7pm.

    Please find below important information relating to your sailing:

    ARRIVAL:

    Please visit the following webpage which gives you key background information to arriving at Southampton Docks and car parking arrangements. This page also includes a pre-sailing safety video which we request you watch, and answers many frequently asked questions:

    In summary, Shieldhall will depart from Berth 110 in Southampton’s Western Docks. Please enter the Docks via either Dock Gate 10 or Dock Gate 20. Boarding for the cruise may take place one and a half hours before departure, ie. from 1.00pm. We request passengers be on board no later than 2.15pm, as the ship will look to leave promptly at its stated departure time.  Please allow yourself plenty of time to reach Southampton, which will be busier than usual with cruise ships departing from the Terminals.

    Free courtesy parking will be available in a parking area approx. 5 mins walk from Shieldhall. Look out for Shieldhall parking signs when you enter the Dock Gates and Shieldhall volunteers when you approach the car park. Nearest postcode for satnav is: SO15 0HH.

    Limited blue badge parking will be available next to the ship – if you require this facility, please inform our Ticket Manager at tickets@ss-shieldhall.co.uk. It is also possible to drop off passengers who have difficulty in walking close to the ship, but cars must be returned to the Car Park afterwards if you do not possess a blue badge.

    Coming into the docks from Dock Gate 10

    From Dock Gate 10, take the roundabout second exit and head in a westerly direction (West Bay Road). At the second roundabout (and level crossing) continue (now Western Avenue) past the dock, turning right when marked into the Shieldhall car park.

    Coming into the docks from Dock Gate 20

    From Dock Gate 20, take the roundabout first exit and head eastwards. Follow the road (Western Avenue) turning left at DP World entrance and on to the next roundabout. Take the first exit (signed for Dock Gate 10) and then turn left when marked into the Shieldhall car park.

    There is no public transport provision to Berth 110. Those using train or bus connections are recommended to use local taxi services to enter the port.

    CHECK-IN AND SHIELDHALL COVID COMPLIANCE:

    Please bring your ticket for check-in by the Purser at the Shieldhall Welcome Terminal (you will have received this immediately following your booking). Tickets may be printed out or shown on a mobile device. All ticket holders are required to register with NHS Track and Trace or leave their contact details at the Welcome Terminal.

    · Timed tickets will be handed out to passengers to allow visits to the Shieldhall Engine Room and Boiler Room under steam (visits will be limited to 6 persons at any one time)

    · Visitors to the Bridge will be limited to 6 persons at any one time

    · A one-way system will apply in the Saloon / Bar Area where a limited take-away food and drinks service will be offered

    · Please use the multiple hand sanitising stations found across the ship

    · Face masks should be worn in enclosed spaces on Shieldhall (ie. when visiting the Saloon / Bar / Engine & Boiler Rooms / Gift Shop / Gents and Ladies Heads)

    · Once on board, please observe social distancing measures introduced for your safety – please don’t funnel together. There will be plenty of seating available on the Shieldhall open and awning decks.

    Shieldhall has been awarded the VisitBritain ‘Good to Go’ Marque, demonstrating that our volunteer crew are adhering to the respective Government and public health guidance; have carried out a COVID-19 risk assessment and have required processes in place.

    YOUR CRUISE:

    Once on board a limited range of tea, coffee, soft drinks, and hot / cold food may be purchased. This will include bacon baps and quiche, plus cakes and confectionery. Unfortunately on this sailing we will not be serving alcohol, due to COVID restrictions, but we hope that sailings later in the season will see this service re-introduced. You are welcome to bring picnics though our licence means no alcohol may be brought on board. The Shieldhall Gift Shop will be open with a new line of souvenirs. The Engine Room, Boiler Room and Bridge will all be open for inspection once underway, but please observe the COVID compliance restrictions noted above. Children are welcome on board and will enjoy visiting parts of the ship and completing a ‘Shieldhall Passport’ complete with I-Spy and Sticker Trail.

    During your cruise we will pass close to the departing cruise ship MSC Virtuosa. Expect much tooting of whistles and sounding of sirens as the ships acknowledge one another in time-honoured fashion!

    Our return to port time is indicative only and whilst unlikely to vary much from the time shown, circumstances may mean we have to return slightly earlier or later at the request of the Harbour Master.

    Limited tickets remain available for this sailing and also Shieldhall’s sailing on Saturday 26 June which is a Head to the Solent Cruise between 2.30pm – 6pm, witnessing the departure of MSC Virtuosa. Bookings may be made online at www.ss-shieldhall.co.uk/bookings

    If for any reason you need to contact Shieldhall on the day of the cruise, please contact 07769 114271. Please note this phone will be manned from 12.30pm only and should only be used for emergency calls relating to that day’s cruise.

    Shieldhall’s terms and conditions of booking and carriage may be viewed here: https://ss-shieldhall.co.uk/wp-content/uploads/2020/09/Terms-and-Conditions-of-Carraige-2020-5-Sept-2020-Update-Master-002.pdf

  • Saturday 3rd July
    Sailing BerthPublic Car ParkHave the joining instructions been sent?
    Berth 110 SouthamptonWaiting for confirmationNo
  • Sunday 4th July
    Sailing BerthPublic Car ParkHave the joining instructions been sent?
    Berth 110 SouthamptonWaiting for confirmationNo
  • Saturday 17th July
    Sailing BerthPublic Car ParkHave the joining instructions been sent?
    Berth 110 SouthamptonWaiting for confirmationNo
  • Sunday 18th July
    Sailing BerthPublic Car ParkHave the joining instructions been sent?
    Berth 110 SouthamptonWaiting for confirmationNo
  • Saturday 31st July
    Sailing BerthPublic Car ParkHave the joining instructions been sent?
    Berth 110 SouthamptonWaiting for confirmationNo
  • Sunday 1st August
    Sailing BerthPublic Car ParkHave the joining instructions been sent?
    Berth 110 SouthamptonWaiting for confirmationNo
  • Saturday 7th August
    Sailing BerthPublic Car ParkHave the joining instructions been sent?
    Berth 110 SouthamptonWaiting for confirmationNo
  • Sunday 8th August
    Sailing BerthPublic Car ParkHave the joining instructions been sent?
    Berth 110 SouthamptonWaiting for confirmationNo
  • Saturday 14th August – Morning Cruise
    Sailing BerthPublic Car ParkHave the joining instructions been sent?
    Berth 110 SouthamptonWaiting for confirmationNo
  • Saturday 14th August – Afternoon Cruise
    Sailing BerthPublic Car ParkHave the joining instructions been sent?
    Berth 110 SouthamptonWaiting for confirmationNo
  • Sunday 15th August – Morning Cruise
    Sailing BerthPublic Car ParkHave the joining instructions been sent?
    Berth 110 SouthamptonWaiting for confirmationNo
  • Sunday 15th August – Afternoon Cruise
    Sailing BerthPublic Car ParkHave the joining instructions been sent?
    Berth 110 SouthamptonWaiting for confirmationNo
  • Saturday 21st August
    Sailing BerthPublic Car ParkHave the joining instructions been sent?
    Berth 110 SouthamptonWaiting for confirmationNo
  • Sunday 22nd August
    Sailing BerthPublic Car ParkHave the joining instructions been sent?
    Berth 110 SouthamptonWaiting for confirmationNo
  • Monday 30th August – One way trip to Poole from Southampton
    Departure Sailing BerthArrival Sailing BerthPublic Car ParkHave the joining instructions been sent?
    Berth 110 SouthamptonPoole Quay, DorsetWaiting for confirmationNo
  • Friday 3rd, Saturday 4th & Sunday 5th September – Bournemouth Air Festival
    Sailing BerthRecommended car parks for PooleHave the joining instructions been sent?
    Poole Quay, DorsetCome back very soon!No
  • Monday 6th September – One way trip to Southampton from Poole
    Departure Sailing BerthArrival Sailing BerthPublic Car ParkHave the joining instructions been sent?
    Poole Quay, DorsetBerth 110, SouthamptonCome back very soon!No
  • Saturday 11th September
    Sailing BerthPublic Car ParkHave the joining instructions been sent?
    Berth 110 SouthamptonWaiting for confirmationNo
  • Sunday 12th September
    Sailing BerthPublic Car ParkHave the joining instructions been sent?
    Berth 110 SouthamptonWaiting for confirmationNo