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Membership Renewals

Our new website allows existing members to pay for your annual subscriptions through our website. This relieves the manual administration involved for both yourself and our Membership Secretary.

Once your payment method has been updated on our website with a payment card, payment will automatically be taken on the date of your renewal. It’s important to note that if you decide to convert to an online payment, you MUST cancel your way of paying. For example, if you have been a member for years and always paid by standing order, you must cancel your standing order otherwise you will be charged twice.

It’s also important to note that if your card information is already stored within your “my account” area, you don’t need to do anything as payment will automatically be taken on your membership renewal date.

If you haven’t paid online before, please watch the how to video guide below.

  • How to Guide – Updating your card details online (Same process as the video)
    1. Visit www.ss-shieldhall.co.uk/my-account.
    2. Enter your username and password that is registered with Steamship Shieldhall. If you have forgotten your username or password, press the “lost your password” link for a password reset.
    3. Once logged in press “Membership” on the left-hand side of the page.
    4. You will see that your payment is due on the 01/04/2022 via “Manual Renewal” payment. This is because you have not registered your card information with us yet.
    5. Press “Add Payment”.
    6. Scroll down and press “Use new payment method”. Enter your card information and then press “add payment method”.
    7. Your card details have now been saved and the payment will come out of your account on 01/04/2021.
    8. You can now log out. If you in the past have paid for your membership via BACS or standing order, please ensure that you cancel this otherwise you will be charged twice.

Frequently Asked Questions

  • I am an active member, but I have never logged into the “my account” area. How do I do this?

    We have already got your records on file so just follow these simple instructions below.

    1. Visit www.ss-shieldhall.co.uk/my-account.
    2. Click on “Lost your password”.
    3. Enter your email address.
    4. Check your email account and click on the Shieldhall “Lost your password” email.
    5. Click on “Click here to reset my password”.
    6. Enter a new password and press “submit”.
    7. Once you logged into your “My Account” page, click on “account details” and check through your details to make sure that they are up to date.
  • Now my card information is saved on our website, does this mean that automatic renewals are on?

    Yes, and if your card information is saved, your membership payments will automatically come out of your account when payment is due. If you do not wish to have this feature turned on, please remove the saved payment method.

  • I have a question, who do I contact?

    For membership, please contact Barry Quest by emailing membership@ss-shieldhall.co.uk

  • What features have been improved on our new site?

    Membership – For the first time in the society’s history, membership has now gone online making it even easier for you all to become a member of our society/charity/to support our steamship. The new system allows you to setup auto renew payments if you wish. Our new site also allows passengers to become a member at point of booking a ticket for a sailing and save 10% on the same booking.

    Ticketing Sales – Our ticketing system has been improved further to allow us to take voucher codes and create bespoke tickets for any type of event. This is something that our old website could not accommodate. We are now also able to offer redeemable gift vouchers to give your family or friends.

    Member access – Our generic “one sign in” DockGate4 login has been removed. On our new site, each member will have unique credentials to sign in and manage their account/membership preferences/payment details.

  • What is “My account” area and what does it do?

    The “My Account” area of the website is your own private area where you manage all your membership plans and account information. Once you are logged into your account, it allows you to do the following:

    • Gives you access to 10% off all cruises!
    • Manage your membership and payment information.
    • Manage your billing address and personal account details.
    • Manage your password to your account.
    • View your payment history.

    It also allows you to gain access to the “Members” area of the website which is limited to users with active membership only. This area includes the following:

    • Active Crew – Contains berthing schedules /sailing dates, crew drill information, safety, training, and compliance materials.
    • Committee Members – Contains information of all our current committee members and heads of departments.
    • Reports & Journals – Contains all ECM & AGM Minutes, Archive Accounts & Steamship Shieldhall Policies.
    • Steamship Shieldhall Magazine – Contains our current Steamship Shieldhall digital magazine as well as all archive copies.